Ordering, Shipping and Return Policy
ORDER ON-LINE- 24 HOURS A DAY!
Payments by credit
card only on-line. Please make sure your credit card is good before placing an
order. At any given time we have 20 to 30 orders that members have placed and
their credit cards have been declined. We spend hours on the phones trying to
track you down to get a good credit card. We would appreciate it if you would
make sure your cards can hold the amounts that you order.
IN a completed order form or write what you would like clearly on a piece of paper
and mail your name, address, phone and payment to:
Herbal Healer Academy
127 McCain Dr.
Mtn. View, AR. 72560
in your order on our 24 hour fax line
Minimum shipping charges on merchandise is $8.00. (Ships
1-3 pounds U.P.S.). On larger packages, correct shipping charges will be added
at the time of your order, depending
on the weight and location it is being shipped to. Shopping cart automatically
adds $8.00 and for smaller packages; this is usually sufficient.
mail-in orders must include $8.00 shipping.
Simply add $1.50 per $100.00 in
items to cover insurance and any additional shipping cost.
without shipping will be returned to you.
or 2 Herbology lessons and SINGLE ITEMS are $6.00 shipping for current members.
All new members are charged $8.00 shipping.
OVERSEAS SHIPPING BY INTERNATIONAL EXPRESS POST - QUOTES ONLY
customs before ordering. Please understand the following before you order. We
will not be responsible if your country refuses to let the package in for any
reason. If this should happen and the package is returned to us we will refund
the purchase price less the shipping. Currently we are not shipping to Germany,
Guana, Italy, Australia, France, Canada, New Zealand or Britain. For problematic
countries, we recommend that you have your order sent to a friend or relative
in the US and they send it on to you as a gift. This will also save you customs
charges in many countries. Shipping to China, Japan, Egypt, Israel, Jordan, Taiwan,
Ireland, is OK. We have had no problems.
WEATHER ALERT FOR COLLOIDAL SILVER
Silver is a waterbase product and will FREEZE if not sent to an indoor Post Office
in the winter time. Colloidal Silver orders must be made separately and shipped
to an inside P.O. Box. Check your local weather and if the temperatures are below
32 in the day time anytime in the next week, it can not go on a Federal Express
truck (they are not heated). Now we have people in the southern states who need
to understand that it FREEZES in Arkansas (where we ship from) and we can not
put it on the delivery trucks here. We will NOT be responsible if this product
freezes and breaks. We did not have one break last year, so we want the same 100%
Personal check, company
check (We use Telecheck to verify funds), money order, We take all 4 major credit
cards - Master Card, Visa, Discover and AMEX. We Also Take 1 oz. Silver Eagles
and 1 oz. Gold Eagles - Check with us for current value.
Read This Before Ordering
most companies we do not sell returned items. Every item you get from us is brand
new and been under our quality control. Most other companies just restock items
and in our opinion this is not good. People depend on our products and when they
have been in someone else's house we cannot guarantee the conditions they have
been in. Also we have the contamination problem or virals and bacteria on the
bottles themselves. Because we have such a strict policy on this, we do not take
back any opened bottles of anything. Bulk herbs are not refundable and that includes
the 4-Herb Tea. If we have made a mistake on an order, it will be immediately
corrected. If you have ordered the wrong product, it must be returned to us unopened
within 5 days. We do not accept unauthorized returns and there is a 10% restocking
fee on all returned items. There are no refunds on any correspondence lessons,
books or videos.
do reserve the right to cancel a membership if we feel that the member is not
compatible with our company, our views and our policies. Our company works very
hard at bringing you the best in Natural Medicine, Supplies and Information and
we simply will not tolerate what we deem unreasonable verbal or e-mail abuse.
We are a global company with very liberal views that encompass everyone and their
belief systems. We do not discriminate against any race, religion or lifestyle
preferences. We are concerned with healing not religion, so please understand
that. If you feel that we are not compatible with you, please do us the courtesy
of asking to be removed from the mailing list.
Healer never sells or exchanges your name, address, or e-mail information with
anyone or any other company. We have a very strict policy on this and are approached
all the time to sell our mailing list, but we never have and never will. We also
do not keep any of your personal information on an Internet computer. It is read
or printed out and deleted. No one can access any of your records or credit card
information from us. When you place an order with us, your credit card is not
charged on-line. We print out the order and process everything here by hand. Our
computers do not keep a record of everything you buy, we have this information
on hard copy and it is safely stored. We have taken strict measures to protect
you and your information at Herbal Healer Academy, so you can do business with
us with confidence.
Wholesale on the
HHA products is available for health care practitioners who are experienced with
the use of natural medicine and also all our advanced students and Naturopathic
graduates. Application is on-line. Products must be for
resale and not personal use.
We're human! Despite
our best efforts, an occasional error in the text or shopping cart of our system
may slip by us. We reserve to right to make corrections when this occurs. You
will be contacted prior to filling your order if a significant error is discovered.
January 1, 2008, state, county, and city taxes are based on where the purchaser
takes receipt or delivery. Our shopping cart will show a flat 7% tax, which will
be adjusted according to the tax rate for your residency.
shipping charge is $8.00. (Ships 1-3 pounds FedEx ground). |
For larger packages,
correct shipping charges will be added in our office at the time of your order,
depending on the weight
currently not available.
Orders may be placed online,
by fax or mail.
127 McCain Drive
Mountain View, AR 72560
closed Saturday & Sunday)
may be Faxed to
Healer Academy Inc. |
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