Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a refund of the product cost. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We are unable to refund bulk herbs and lesson whether individual or packets.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please check with your customs before ordering. If we ship a package and it is returned to us because of a customs issue, we can refund only the product price. We are unable to ship to Peru. Overseas shipping is sent via USPS International Express.
When you place an order Shipping is calculated automatically. Shipping is calculated by the weight, box size, and location it is being shipped to. The shipping quote you receive when placing an order will be what you are charged for shipping unless stated otherwise by one of our sales representatives. A tracking number will be emailed to you once your package has shipped.
Please also note that the shipping rates for most items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
NOTICE FOR COLLOIDAL SILVER and TAURINE (water based products)!!!
During the winter months in Arkansas, the temperature drops below freezing with regularity. HHA Colloidal Silver is a water-base product and will FREEZE if not sent to an indoor Post Office in the winter time. Colloidal Silver orders must be made separately and shipped to an inside P.O. Box. Check your local weather and if the temperatures are below 32 in the day time anytime in the next week, it can not go on a Federal Express truck (they are not heated). We will NOT be responsible if this product freezes and breaks.